Terms Of Use

The following general terms & conditions of use of the platform & the service under the trade name «WiGO.club» for travellers and apply to all bookings made on this website. Please read all terms and conditions carefully before making a reservation on the website.
 

1. GENERAL

WiGO.club offers transfer service for searching (a car with a driver on the specified route) search and booking service. The company operates through the WiGO.club website, which is accessible via support@wigo.com email. By booking a transfer on the WiGO.club service, you agree to all of the Terms, as well as to act in accordance with the law. In case of children under the age of 18, you guarantee that they are accompanied by adults. If you have any questions regarding the Terms, we recommend you contacting WiGO.club managers before booking.

Before any use of the Platform WiGO.club and the Service, You are advised to read the present Terms of Use and make sure You agree with them. In case You disagree with any term and / or all of them, You should not use the Platform and the Service. In case You have any inquiries or You need any clarification and/or information regarding the Terms of Use, or You have any prejudice or relevant inquiry, You can contact Our Customer Support Team at the phone numbers shown in the website WiGO.club or via the email support@wigo.com, before any use of the Platform. By using the Platform WiGO.club you warrant and acknowledge that You have reviewed, understood and accept these General Terms of Use unconditionally and without any prejudice and that You are bound by them.

Our Company reserves the right to amend, modify, renew, delete, add or restrict unilaterally (a) these Terms of Use in whole or in part; (b) its Policies; (c) the Service; (d) the Technical Specifications of the Platform or other (hereinafter referred to as the “Changes” ) at its sole discretion and / or when any amendment, as above, is required by law, possibly without Your prior notice or consent, nevertheless within the context of the business ethics and limits set forth by law. The Company undertakes the obligation to notify You any Changes, through the Platform by a prominent notice when the Users enters the Platform. Any Changes will be effective from the date of their posting. It is clarified that any change to these Terms of Use does not cover bookings or other transactions and uses of the Platform and the Service which have been made before the entry into force of the Changes and been accepted by our Company.

However, in case the Users wish any clarification or information regarding the Changes, or in case they have any dispute, reservation or enquiry related to these Changes, prior to any action made by them on the Platform, they should contact Our Customer Support team. Any action, use or transaction made by the Users on the Platform, including the use of the Service itself, following the Changes, is considered as an unconditional acceptance thereof.

It should be noted that any information / clarification granted by the Customer Support regarding the Terms of Use does not constitute a replacement, substitution or any modification of these Terms of Use, as they are provided solely for the purpose of assisting the Users whilst the Terms Use constitute our sole and exclusive agreement.

The Company reserves the right at any time, without providing any justification and without prior notice to the User, to cancel, suspend or terminate the operation of the Service, to revoke or customize the Platform, or certain features of the Platform and the Service. The Users are solely and exclusively responsible and liable with regard to the use of the Platform and the Service. You acknowledge and understand that You must comply with the Terms of Use of the provider which co-operating with Your device (referred to hereinafter as the “Provider’s Terms of Use”).

The Provider’s Terms of Use are considered to be incorporated herein. The Users are solely and exclusively responsible and liable as far as the obligation to determine the Provider’s Terms of Use applicable to their Device is concerned.

 

2. DESCRIPTION OF TRANSPORT SERVICE

A transfer is a set of services that includes renting a car with a driver, more specifically:

• waiting for the clients by an employee of the transport company in a predetermined place at the agreed time;
• meeting the clients;
• escorting customers to the car, providing assistance in the delivery of luggage to the car;
• transportation of passengers by car on a pre-agreed and approved route to the destination within the settlement, municipal district, etc. In addition, the trip implies a certain travel time and mileage preapproved by the client.

A transfer company is a company that provides transportation in the region where services were ordered, which concludes an agent agreement with WiGO.club.

Goods and additional services are any set of services and goods that the transfer company provides onsite or during the transfer process. This option may relate to certain meeting conditions, car class, and any other services useful for tourists. As a rule, additional services are paid separately, but sometimes they can be included in the price of the order.

WiGO.club services is an WiGO.club website that accumulates all the information on finding a transfer, booking a trip and contacting the company managers, as well as other WiGO.club bookings and information systems.

A booking request is the data sufficient for the implementation of the transfer booking. The request implies that you are ready to make a reservation according to the specified parameters and have the opportunity to pay for the trip.

A booking voucher is a document that confirms your intention to travel on an agreed route. Among other things, it indicates the terms of payment.

A confirmed booking is a booking request confirmed by both you and the transfer company.

 

3. ONLINE BOOKING PROCEDURE

When you make a booking request on the WiGO.club website, you provide all the information about yourself and the necessary information about the transfer, taking full responsibility for the accuracy of the indicated data. The person who creates the booking must be at least 18 years old. In addition, in case of incorrectly specified data when booking, the client is responsible for the failure or improper provision of the service. After the request has been processed by the company manager, we may ask you to clarify some booking parameters.

After the data is confirmed, we transfer your request to the transfer company that performs the transportation in the selected region; it decides on the possibility of providing services under specific conditions. The booking is considered confirmed after the final response of the transfer company.

Transfer booking has to be made at least 24 hours prior to the trip. We may refuse to accept your request if the booking is received after this time. In case you need an urgent transfer, please contact our staff by phone.

A range of transportation services are available on our website. You make an offer to purchase transportation services online by completing the service booking request form. This asks you to provide details which you are asked to confirm and we pass on to the Supplier. In confirming the details, please check that all names, dates and timings are correct and advise us of any errors immediately. In providing your payment card details you warrant that you have authority to use the card and that we may immediately debit your card for the value of the services.

Once we receive your service booking request form and payment, we will acknowledge receipt of the payment by e-mail on behalf of the Supplier. This e-mail simply confirms that we have processed the payment on behalf of the Supplier and that we are dealing with your service booking request. It is not a confirmation of booking. A binding contract comes into effect between you and your Supplier when we send you e-mail confirmation of your booking. The date of the contract is the date that appears on the confirmation e-mail.

The e-mail confirmation of your booking has a link to your voucher. The name of the Supplier with whom you have a contract will be on the voucher, and his contact details. You must print it out, sign it and present it to your Supplier to receive the service that you have booked. Failure to produce the voucher may result in the service not being provided to you. We recommend you also take copies of the voucher, the service booking request and e-mail confirmations with you on your trip to produce if required.

All communications from us require you to acknowledge receipt. If you fail to acknowledge receipt of an e-mail, and our records show you have received it, receipt is deemed to have been sent by you.

You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. As a booking agent of the Supplier, we will forward your service booking request to the Supplier, and we have no liability for errors in the voucher except where those errors are made by us. You must tell us within 48 hours of travel of any errors. 

The booking information that you provide to us on your service booking request will be passed on only to the Supplier with whom you have a contract or such other persons necessary for the service to be provided to you. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in the country from which you make the booking. If we cannot pass this information to the relevant Suppliers, whether in the European Economic Area or not, we will be unable to process your service booking request. In making this booking, you consent to this information being passed on to the relevant persons. 
 

 

4. PAYMENT POLICY

Depending on the region and transfer company, prepayment may be required when booking a transfer. In such cases, you can pay by card on the website. Otherwise, the amount indicated in the voucher must be paid to the driver upon arrival. We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron), bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee. Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.

If you want to pay for the trip in advance, please contact us by sending an email to support@wigo.com. In case you need an invoice issued by the company, you should also contact our manager.

If a travel agent or third party makes a service booking request on your behalf, they do so as your agent. At the time you submit a service booking request you will be required to pay a deposit or make full payment. Where you only pay a deposit, you must pay the balance to the Supplier on arrival in resort. If the Supplier rejects your service booking request we will notify you by e-mail and reimburse you in full for any payment made using the same method by which you made payment to us.

 

5. USER GUARANTEES

The User represents and warrants at all times that the User continues to use the Service that:

6.1 The User has legal capacity under the laws of all applicable jurisdictions and agrees to this Agreement voluntarily, and that the User has full power, authority and capacity to comply with this Agreement and his obligations contained herein;

6.2 The User’s compliance with this Agreement is lawful and his obligations hereunder are legally binding and valid;

6.3 The User has carefully and thoroughly read and understood this Agreement;

6.4 The User is and has always been compliant with this Agreement;

6.5 In entering into this Agreement the User has not relied on any representation, warranty, statement, undertaking or conduct of any kind other than as expressly provided in this Agreement;

6.6 All information provided by the User is true, complete, valid and not misleading in any respect, and it acknowledges and agrees that the Company enters into this Agreement with him in reliance on the representations and warranties set out in this clause.
 

6. USER RESPONSIBILITY

By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Customer Service Centre immediately to rectify these. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry visas.

In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

 

7. INTELLECTUAL PROPERTY RIGHTS

Copyrights, trademarks and other intellectual property rights of the website have been granted under licence to the Company and are protected by national and international regulations governing intellectual property. Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent. Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.

The total content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by WiGO.club It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes, except for in the cases where written consent has been given by WiGO.club.

The prohibited commercial uses include, but are not limited to:

• The resale or redistribution of the Website, its content and/or its services through any other website. In particular, "web scraping" techniques to access the Website content.
• The use of "deep linking" techniques that can confuse the user, for example "framing", and/or ones that assume a wrongful or illicit exploitation of the WiGO.club content.

 

8. BOOKING CANCELLATION

You have the right to cancel your booking with a full refund of the payment (in case such was made) if contact us up to 24 hours prior to the transfer. In order to cancel the booking, you need to contact the WiGO.club manager by phone, email or by following the link sent to you by email with the voucher. Prepayment is not refundable in case you apply after the indicated time. Responsibility for the cancellation or delay of the flight lies with the customer. In case the approved free waiting limit expires, we cannot guarantee the availability of transport at a meeting place. In certain rare cases related to unforeseen emergency circumstances, we are entitled to cancel the reservation with a full refund of the payment (in case such was made).

 

9. FORCE MAJEURE

The parties are not liable for the poor-quality provision or inability to provide services in the event of force majeure, emergency incidents and other circumstances, which could not be foreseen and controlled.

Force majeure circumstances include natural disasters (earthquake, flood, tsunami, avalanche, etc.), fire, epidemiological situation of the region, mass strikes, war, sabotage, government restrictions, as well as transportation, terrorist acts, prohibition trade within the country and between countries, international sanctions and other prohibitions that are not dependent on the will of the country.

The parties of the agreement are obliged to promptly warn each other about the occurrence of force majeure circumstances and provide a document from the competent authorities about the presence of force majeure in the region. Documentary confirmation is being issued by competent organizations in accordance with the current legislation of the country. If the above mentioned requirements are not met, either party is deprived of the right to invoke force majeure circumstances and is liable for non-performance or improper performance of the service.

 

10. RESOLUTION OF DISPUTES

Law applies to all disputes regarding the Terms of use. In the event of disputes that cannot be resolved pre-trial, all the disputes between a client and WiGO.club Car are resolved exclusively by a competent court in the region of official registration of WiGO.club. The invalidity or unenforceability of any clauses of the current Terms does not affect the validity or applicability of any other clauses of the current Terms that remain in full force and effect. The law of the country in which the transport is provided applies to the contract between a lessor and a client. The applicable law must be specified in the contract.